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Managing change key to successful ERP implementation

Posted: 2015-09-14

It's no secret that organisational change management is a key ingredient to a successful ERP implementation. In fact, the recently published study, "The 2014 ERP Report: Organisational Change Management," reveals that organisational change is one of the most overlooked and neglected aspects of ERP implementations. Here are a few summary findings from the report:
A full 100% of the organisations in the study...

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4 Reasons Why CRM is Important for a Small Business

Posted: 2015-09-03

1. Customer Management
 
You can use a CRM tool to get more visibility into your customer base, ponder the tactics needed for long-term profitability, and formulate better plans that impel your staff to break new operational ground. For example, if the CRM reveals that 80% of your customers are in the legal sector, you could hire more salespeople with a legal background, or implement a training...

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Manage your sales team - is SFA the answer?

Posted: 2015-09-03

The following software features are a good start: -
 1.Understanding you customer needs and expectations.
 2.Planning and monitoring the sales effort.
 3.Allocating account management responsibilities.
 4.Motivating and rewarding the team.
 5.Real time visibility of the sales lifecycle.
 6.Mobile access to customer records and details
 
The...

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