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The Company Chaos You Don\'t Know You\'re Creating


Posted: Tuesday 27th of October 2015


For many of you, I won't need to define organisational chaos. You know exactly what I am talking about: shifting priorities, unclear direction, unstable processes, unhappy customers, disengaged employees, falling sales and rising costs. However, I find that most organizations have become so accustomed to chaos that they don't even recognise it. Or if they recognise it, they don't believe there's anything they can do about it. It's business as usual. In fact, sadly, many organisations seem to have embraced chaos and called it a good thing. Let’s be clear: Chaos is never a good thing for an organisation. While the world is fluid, and increasingly so, this is no excuse for ambiguity and chaos inside organisations.
It does not have to be this way simple to use cloud based customer management systems with a low entry cost are available but you will have to look hard to find the system that fits.
Companies not using a cloud based customer management system (still using EXCEL) or using a fixed base legacy system will quickly lose the competitive edge creating business chaos with the never ending pain that brings.
SME’s are poorly served into today’s digital marketplace with software to help acquire, retain, manage and develop customers. Without access to a customer management systems companies are at a distinct disadvantage with competitors who are managing customers through social media, online or proactive marketing. Customer management systems on offer today are either unaffordable to most small businesses, sometimes too feature rich (paying for features not required), do not cater for the needs of a small business, based offshore or require an up front capital cost.
Small and medium sized businesses need feature rich, cloud based customer management systems NOW .

Customers now expect to see that a company, however small has an online presence (website, social media, mobile) and are more confident when the company has a unified communication.

BlueCloud CRM will provide an affordable platform to organise and track all customer, supplier, agent or partner interactions for very small and medium sized businesses. BlueCloud CRM forms a base where contact history is managed and stored. All new events (phone calls, messages, meetings) connected with a contact, customer, prospect or company is easily logged and further interactions can be planned and implemented. Access to the CRM for any user will only require a suitable device (PC, laptop, tablet, smartphone) and an internet connection.

Customer acquisition, sales and marketing modules will be included in the base package. Using Blue Cloud CRM "Drip Mail", e-mail reminders, events, special occasions and greetings can all be scheduled in advance. Customers are able to make appointments, book services or visits online using Blue Cloud CRM shared diary facility. BlueCloud CRM will provide every user with access to a professional e-mail and SMS marketing platform

BlueCloud CRM packages are available on a rolling monthly contract from £0 to £9.99 per user depending on the package best suited to the customer. User, data and storage limits will apply to packages and customers will be able to either purchase additional resources or move to another package. BlueCloud CRM marketing teams will offer users additional products to further enhance their customer acquisition and marketing strategies including but not limited to Pipeline management, HR, VOIP phone systems, accounting and Social media / networking integration.

Making the management system fit the company rather than the company fit the system is difference between BlueCloud CRM and the competition.

Market size
This note presents a statistical analysis of businesses in the UK supplied by the office for Economic Policy and Statistics House of Commons.
Highlights
   •  In 2014, there were 5.2 million businesses in the UK.
   •  Over 99% of businesses are Small or Medium Sized businesses – employing 0-249 
people
   •  5.0 million (96%) businesses were micro-businesses – employing 0-9 people. Micro- businesses accounted for 33% of employment and 19% of turnover.
   •  In London, there were 1,391 businesses per 10,000 resident adults. In the North  East there were 701 per 10,000 resident adults.
   •  The service industries accounted for 73% of businesses, 79% of employment and 70% of turnover.
   •  The manufacturing sector accounted for 5% of businesses, 10% of employment and 16% of turnover.
   •  There were 346,000 business births in 2013 and 238,000 business deaths.
 The latest enterprise software forecast from Gartner shows Customer Relationship Management (CRM) increasing to a $36.5B worldwide market by 2017, a significant increase from the $20.6B forecasted in Q1 of this year. 
 
Primary growth drivers were enterprise investments in digital marketing and customer experience initiatives. Communications, media and IT Services industries spent the most on CRM systems in 2013, with analytics being a high priority for improving and bringing consistency to customer experiences.

It is expected that real growth in the next 3 years will come from the SME sector and will almost exclusively be cloud based. 

Whilst a number of companies exist who offer customer management systems (Salesforce) they are either to complex and therefore expensive for our target market or do not have the features small businesses desire. BlueCloud CRM is built around a central core which manages the clients data allowing instant data retrieval, data segmentation, event management, invoice control, scheduled e-mail/SMS reminders and the ability keep time and date stamped records on customer interactions. BlueCloud have a unique offering carefully targeted at a market that is not well served (very small businesses) and will also have significant appeal to medium sized businesses due to the feature rich content available as “bolt on” applications on a PAYG basis. BlueCloud CRM will also actively promote it’s bespoke CRM offering to companies that have special requirements.

Being cloud based, feature rich with low cost entry point BlouCloud CRM will alos appeal to those SME’s looking to replace fixed base legacy systems.

So we know that there is a need, we know that the market is vast and we know that BlueCloud CRM will always fit perfectly.

BlueCloud CRM Ltd are ensuring that small companies have the tools to bring certainty to the business process. Our CRM package and bolt on sales and marketing, customer management, invoicing and HR modules are cloud based giving low cost no cost entry to big company software. BlueCloud CRM free to use version comes with a healthy 500 record and 500mb storage allowance and a promise that so long as you stay within these parameters it is most definitely free for life. If and when your business needs to grow the upgrade path is easy and value for money with and even more important bags of additional functionality available but only  when you need it.

 



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